Privacy Policy

Effective Date: September 9, 2024
At UpsaleGenie, we value the privacy and trust of our users. This Privacy Policy outlines how we collect, use, store, and protect your personal and business information when you access or use our services.
By using our platform, you consent to the practices described below.

1. Information We Collect
We collect the following types of information to provide a seamless and secure user experience:Personal Information: Name, email address, phone numberBusiness Details: Company name, industry, GSTIN, business addressLogin Data: Device details, IP address, browser type, access timesUsage Information: Page views, actions taken within the app, preferences, campaign performance metricsCookies and Tracking Tools: Data from analytics tools and third-party pixels for service improvement and ad tracking

2. How We Use Your Information
Your information is used to help us deliver, personalize, and enhance our services:To create and manage your account, including authentication and user preferencesTo process payments, renewals, invoices, and subscription managementTo communicate important updates, marketing campaigns, feature announcements, and customer supportTo conduct data analytics and monitor platform usage for improvementsTo enforce our Terms of Service and comply with legal and regulatory obligations

3. Cookies & Tracking Technologies
We use both internal and third-party cookies, including:Functional Cookies – To remember login sessions and preferencesPerformance Cookies – To analyze how users interact with the platformMarketing Tools – Such as Meta Pixel and Google Analytics to track user behavior, optimize ad campaigns, and retarget audiencesYou can control or disable cookies via your browser settings, but doing so may affect platform functionality.

4. Data Sharing & Disclosure
We do not sell your personal data to third parties. However, we may share information in the following circumstances:With trusted third-party service providers, such as:Payment gateways (e.g., Razorpay, Stripe)CRM and communication platforms (e.g., Mailchimp, SendGrid)Hosting and infrastructure servicesWith government agencies or law enforcement if legally required, in response to valid legal processesAll third-party partners are contractually bound to handle your data responsibly.

5. Data Storage & Security
Your personal data is stored securely on encrypted servers with restricted access.We implement industry-standard safeguards, including:Secure Sockets Layer (SSL) encryptionAccess control and two-factor authentication for sensitive systemsRegular data backups and server monitoringPeriodic vulnerability assessmentsDespite our efforts, no system is completely foolproof, and you are encouraged to maintain strong passwords and security practices.

6. Your Rights (Compliant with GDPR, CCPA)
You have full control over your data and can exercise the following rights at any time:Right to Access – Request a copy of the data we hold about youRight to Rectification – Correct inaccurate or incomplete informationRight to Deletion – Request deletion of your personal data (subject to legal or contractual retention limits)Right to Object/Restrict Processing – Opt out of data processing for certain purposesRight to Data Portability – Receive your data in a structured, machine-readable formatRight to Opt Out – Unsubscribe from marketing emails and messages at any timeTo exercise these rights, contact us at the email address provided below.

7. Data Retention Policy
We retain your data for as long as:Your account remains activeIt is necessary to fulfill business, legal, or contractual requirementsWe are legally obligated to retain certain transaction or audit recordsUpon account closure, data will be archived or deleted in accordance with applicable laws.

8. Children’s Privacy
Our platform is strictly intended for business users aged 18 and above. We do not knowingly collect or solicit personal data from minors. If we become aware of such collection, we will take steps to delete the information promptly.

9. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” Continued use of our platform after changes signifies your acceptance of the revised terms.We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Information
If you have any questions, concerns, or data requests, please contact us:
Proprietor: Chandrasekaran Vignesh
Email: vignesh@upsalegenie.com
Business Address:
Campus 1A, No.143, RMZ Millenia Business Park,
Dr. M.G.R. Road, Perungudi, Sholinganallur,Chennai 600096,
Tamil Nadu, India
GSTIN: 33AERPV8384D1ZV